MONDAY NIGHT SEMINAR - December 4th, 2023

 on Zoom


Difficult Conversations:  Racial Trauma, Implicit Bias, and the Basics of Cross-Cultural Communication Skills

with Maggie Finefrock


Despite the current focus on issues of diversity, equity and inclusivity, many of us still find it daunting to engage in difficult conversations around issues of race, racism, and privilege. Moreover, we may even unconsciously defend against listening to and truly hearing painful stories of trauma, tragedy, and oppression. Through an interactive dialogue with this highly experienced presenter, participants will cultivate competence and confidence to work effectively with members of diverse and/or marginalized communities and those with trauma that is often difficult, even for seasoned professionals to face. Demonstrating how cross-cultural communication skills can make difficult or uncomfortable conversations more natural and effective, the presenter will tackle difficult topics around race and racism, along with how we see ourselves in relation to others and how we might become effective leaders in creating a more civil, compassionate, and bold community.


This continuing education activity is for clinicians to develop skills to apply in treating members of underserved, marginalized and diverse communities, including those who have experienced, not only trauma, but the double abandonment of having been silenced in the aftermath.  Learners will be able to explain how unconscious defenses and implicit bias interfere with truly hearing patients and the effects of race and income disparity on access to mental health treatment.



After attending this session, participants should be able to:

  1. Describe how a patient’s trauma compounded with not being heard by healthcare providers and members of the community leads traumatized patients to experience a double abandonment and despair.
  2. Explain the effects of racism on access to mental health treatment and predict how issues of race, privilege, and implicit bias may arise in the clinical setting.




Maggie Finefrock


About the Presenter


Margaretha "Maggie" Finefrock, Chief Learning Officer at The Learning Project, a global organizational development firm based in Kansas City, has dedicated five decades to facilitating diverse and dynamic, high-achieving organizational environments worldwide. Inspired by a conversation with Robert Mueller of the United Nations after her service in the U.S. Peace Corps in Nepal, Maggie pursued extensive training in cross cultural conflict resolution, adult education, administration, and race relations. She has facilitated thousands of group mediations internationally with diverse organizations and serves as advisor and disruptor for many community organizations. Her goal is facilitating systems and leadership where all thrive: eliminating bias, discrimination, isms, removing barriers to growth and creativity.




Monday, December 4th, 2023


7:00 p.m. to 8:30 p.m. Central Time



This seminar is free and open to the public.




The Zoom link will be emailed to registrants on December 1st.



1.5 CMEs/CEUs are available for this seminar.

Certificates of attendance are FREE for Center members,

$30 for non-Center members.


(Details about how to receive CMEs/CEUs will be provided during the seminar.)


Helpful Information to Access and Participate in the Center Seminar


·     We strongly recommend that you use your PC or Mac for this meeting rather than phone or tablet, as the reception and functionality is much better.

·     When you enter the meeting, you will be on mute. You are free to unmute yourself during the event during discussion.

·     Make sure you have labeled your name in the box with your video picture. If you have not done so, or if you want to change your name, place your mouse on your video image. In the right corner, you will see three dots (…). Click the dots, then click “rename” and insert your name as you want it to read.




Continuing Medical Education Credits


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of American Psychoanalytic Association and Greater Kansas City-Topeka Psychoanalytic Center. The American Psychoanalytic Association is accredited by the ACCME to provide continuing medical education for physicians.”


The American Psychoanalytic Association designates this Live Activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


IMPORTANT DISCLOSURE INFORMATION FOR ALL LEARNERS: None of the planners and presenters for this educational activity have relevant financial relationship(s)* to disclose with ineligible companies* whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

*Financial relationships are relevant if the educational content an individual can control is related to the business lines or products of the ineligible company.

-Updated July 2021-